As most of our items are currently made to order, we do not accept returns unless they are faulty. If this is the case, you must notify us within 14 days of receipt and return it to us unworn. Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired, a replacement or full refund will be offered.
Please note Cabrini Roy cannot refund postage and packaging charges, or any tax and duties payable outside of the EU. Ready to ship items may be returned within 14 days of receipt. Currently item(s) may not be exchanged; we ask you to place a new order with us online.
Items should be returned, unused and with all garment tags still attached. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
to return your order • Please email us at firstname.lastname@example.org to let us know you wish to return your item, we will then provide you with a shipping address.
- Package your item well including all cards, labels and branded box.
- You will have to bear the cost of returning the goods.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our studio. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
All custom orders are excluded from the returns policy.
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.