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Shipping costs

  • UK Postage £6 – products are made to order, see more information on the product’s page. Once product has been made, postage times 1-3 business days via Royal Mail Signed for
  • European and international postage £15 plus £1 for each additional item- 5-10 business days Via International Tracked and Signed.

International customers please note: Purchase price and shipping fees do not include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. These are the additional responsibility of the purchaser.

Shipping

Orders are dispatched Monday to Friday excluding public holidays When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect When your order is shipped, we will send you a confirmatory email.

A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

All items are sent via tracked and signed for services to ensure they are protected to their value whilst in transit. Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement – This will be after contacting Royal Mail and after we have confirmed it has not been delivered.

Please note:

We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time. We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.

Likewise, if an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please contact us at cabriniroylondon@gmail.com

Insurance and Delivery

We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Cabrini Roy, and transfer of responsibility in the same way. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Cabrini Roy are not responsible for any delays caused by destination customs clearance processes.