We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time. We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.
Likewise, if an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please contact us at firstname.lastname@example.org