A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time. We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, if is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.
If an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should na item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back from you.
We are not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control, however should this happen please contact us or the Royal Mail to see what we may be able to do.
If you have any questions regarding shipping in United Kingdom, Europe and Internationally please contact us at [email protected]